JeetCity Casino Privacy Promise

We are JeetCity Casino, and this policy explains how we handle the personal information you share with us when you open an account, play casino games, place bets on the sportsbook or contact support. We collect only what we need to run your account: your name, date of birth, email address, phone number, residential address and the currency you play in, which for most of our players is AUD. During verification we may also ask for a photo ID and a recent utility bill or bank statement.

Payment data is handled with extra care. When you deposit with Visa, Mastercard or Maestro, the card details go through encrypted payment processors, and our staff never see your full card number. E-wallets such as Skrill, Neteller, Jeton, AstroPay and ecoPayz share only a transaction reference and the account email with us. For Bitcoin and USDT payments we store wallet addresses and transaction hashes so we can trace a deposit or withdrawal if something goes wrong.

We use this information to confirm your identity and age, process payouts, stop fraud and money laundering, and meet our legal obligations. Game activity, such as the rounds you play on Gates of Olympus or Book of Dead, is logged to settle disputes and to flag patterns that suggest harmful play. We do not sell your data. Game providers like Evolution and Pragmatic Play receive only an anonymous player ID, never your name or contact details.

You can ask for a copy of your data, correct anything that is wrong or request deletion at any time by email, live chat or phone. Some records, including transaction history, must be kept for at least five years after your account closes, even if you ask us to delete it.

When you open an account at JeetCity Casino, we ask for the basics needed to run it: your full name, date of birth, email address, phone number, residential address and preferred currency, which for most players is AUD. Date of birth matters most. We use it to confirm you are of legal gambling age before you place a bet on slots like Gates of Olympus or a live table from Evolution.

Payment data is handled separately. If you deposit with Visa, Mastercard or Maestro, we keep only the details needed to match transactions to your account, such as the last four digits of the card and the payment reference. The full card number goes to our payment processors, not to us. For e-wallets including Skrill, Neteller, ecoPayz, Jeton and AstroPay, we record the wallet ID linked to your profile. Crypto deposits in Bitcoin or USDT (Tether) are logged by wallet address and transaction hash so that withdrawals go back to the right place.

We also collect technical data automatically: IP address, device type, browser version, login times and game history across casino, live, sportsbook, esports and poker. This helps us spot unusual activity, settle disputes about a specific spin or bet, and apply bonus terms correctly, for example tracking wagering on the 100% welcome match and 100 free spins.

Anything you tell our support team by email, live chat or phone is stored in your account history. If you upload documents for verification, such as an ID or a utility bill, they are kept in encrypted storage and only staff handling compliance checks can see them.

We keep personal data only for as long as there is a clear reason to hold it. For an active JeetCity Casino account, that means your profile details, AUD balance history, bonus records and game activity stay on file while you keep playing. If you claim the 100% welcome bonus with 100 free spins, we store the wagering progress and the date you claimed it, so any later question about a payout can be checked against the real record.

Some records have to be kept even after you close your account. Identity documents, proof of address and transaction logs for Visa, Mastercard, Skrill, Neteller, Bitcoin, USDT and our other payment methods are held for five years from the date the account is closed. Anti-money laundering rules and fraud checks require this. During that time the files are locked in restricted storage, and only our compliance team can open them, and only when there is a specific case to review.

Other data has shorter limits. Live chat transcripts and support emails are deleted after 24 months unless an open dispute needs them. Marketing preferences are removed as soon as you unsubscribe, though we keep your email address on a suppression list so we don't contact you again by mistake. Technical logs such as IP addresses and device data rotate out after 12 months.

When a retention period ends, we delete the data or anonymise it so it can no longer be linked to you. Anonymised statistics, for example how many players opened Gates of Olympus in a given month, may be kept longer for reporting. You can ask our support team by email, live chat or phone for an early deletion review, and we will tell you which records we can remove and which we have to keep.

Your personal data belongs to you. At JeetCity Casino, we see ourselves as the people who look after it. Any registered player can ask us what information we hold about them, why we hold it and who we have shared it with. Access requests are free. We send a copy of your records in a readable electronic format, including account details, transaction history and the verification documents you uploaded.

You can also ask us to correct anything that is wrong or out of date. You can change some details, such as your phone number or email address, yourself in your account settings. Others, like your date of birth or legal name, need a short check by our team because they are tied to identity verification. If you want your data erased, we will delete or anonymise it once the legal retention periods end. We have to keep some records, such as logs of deposits and withdrawals made with Visa, Mastercard, Skrill or Bitcoin, for a fixed number of years under anti-money laundering rules. We will tell you which items have to stay and why.

Marketing is always your choice. You can withdraw your consent to promotional emails, SMS messages and bonus offers at any time. Use the unsubscribe link in any message or turn the toggles off in your profile. Opting out of marketing never affects your balance, any bonuses already credited or your access to games.

To use any of these rights, contact our support team by email, live chat or phone. We may ask you to confirm your identity before we release any data. We aim to reply within 30 days. If you are not satisfied with our answer, you can take the matter to the data protection authority in the country where you live.

Cookies are small text files that your browser stores when you visit JeetCity Casino. We use them to keep the site working properly, to remember your choices and to understand how players move between the lobby, the sportsbook and the live tables. Without some of them you could not stay logged in while you switch from a round of Gates of Olympus to a live blackjack table run by Evolution.

We sort our cookies into three groups. Essential cookies handle login sessions, security checks and the balance shown in your account in AUD. You cannot turn these off, because the cashier and account pages will not load without them. Preference cookies remember your language, display settings and recently played titles such as Book of Dead or Starburst, so your lobby looks the way you left it. Analytics cookies record anonymous data, for example which pages load slowly or which deposit methods players pick most often between Visa, Skrill and Bitcoin. We use this to fix problems and improve the layout.

Some cookies come from third parties. Game studios like Pragmatic Play, NetEnt and Push Gaming may set their own cookies when a game loads inside our site, and payment providers may do the same during a deposit. We do not sell cookie data to advertisers, and we only share it with partners who need it to deliver a service you asked for.

You can manage or delete cookies at any time in your browser settings or through the cookie banner on your first visit. Blocking non-essential cookies will not affect your balance or withdrawals. If you have questions, contact our support team by live chat, email or phone.

The General Data Protection Regulation (GDPR) is the European Union law that sets out how companies collect, store and use personal data. Most of our players are in Australia and pay in AUD, but we follow GDPR principles for every account, whatever country you live in. In practice, we collect only the data needed to run your account, check your identity, process payments and meet our anti-money laundering duties under our Curacao eGaming licence. We do not sell your data to third parties.

GDPR gives you a clear set of rights, and you can use them at any time. You can ask for a copy of the personal data we hold about you, have wrong details corrected, or ask us to delete your data once we no longer need it. You can also object to marketing, limit how we process certain information, and ask for your data in a portable format. Some records, such as transaction history for Visa, Mastercard, Skrill, Neteller or Bitcoin and USDT withdrawals, must be kept for a set period by law. If that applies to your request, we will tell you why and for how long.

To make a request, contact our support team by email, live chat or phone. We verify your identity first so nobody else can get hold of your information. We aim to reply within 30 days, which is the GDPR standard. Complex cases may take longer, and if so we will let you know. If you are not happy with how we handled your request, you can complain to the data protection authority in your country.